Focused Consulting Services
Felt & Lukes, LLC Consulting Services are designed to help clients perform collections
internally with greater efficiency. We consult with management to analyze current
collection strategies, which includes reviewing the basic functions of the collection
department to improve policies, procedures, and positive customer relations. Recommendations
are then made to management given the analysis of the current collection strategy.
and Training Services
& Lukes, LLC will provide seminar opportunities to help educate client staff
about winning approaches, techniques for internal collection, new collection developments
as well as basic collection practices. A wide range of topics will be offered such
as bankruptcy, telephone skills, effective letter and notice writing skills, basic
compliance issues, and skip tracing.
services are delivered to clients through personal on-site visits, phone, and web-based
contact. We can generally customize delivery of most services to meet client needs.
Commissioned services begin as soon as the referral is received. Web-based delivery
of the debt management program is efficient, cost effective and safe for the client,
if data encryption requirements are followed.
Felt & Lukes will emphasize web delivery of services where feasible and cost
effective. However, we will also explore alternative delivery methods to assure
that each of our client’s particular needs can be met.
Debt management services can be delivered in 30 days or sooner if there is a particular
need. It generally makes sense to explore with the client the types of services
our clients are looking for and their particular strengths, prior to making a final
delivery decision. That way certain aspects of the service can be customized to
save the client money.
Consulting services can be delivered as needed to meet any particular client's needs.